Privacy policy

1. Who we are

MOTORAVI operates the marketplace at motoravi.com and is the business handling your personal information (the “controller” under the GDPR). The operator's legal name and address will be published here before launch. Contact: privacy@motoravi.com.

2. What we collect

Account data: email address, display name, account type, language and destination preferences.

Marketplace activity: inquiries, messages (including the original text of messages where contact details were masked, kept for fraud prevention), offers, orders and uploaded order documents, favorites, saved searches and alerts, listing reports.

Dealers: company and representative details, corporate and invoice registration numbers, verification documents, listings and photos.

Technical data: IP address, device and browser information and security logs kept by our hosting providers.

3. Why we use it (purposes and legal bases)

To provide accounts and the marketplace and to carry out transactions you request (contract).

To verify dealers, detect fraud and off-platform payment requests, moderate content and keep the service secure (legitimate interests; legal obligations).

To send service emails such as new messages, offers, order updates and alerts you set up (contract; you can turn alerts off).

To meet legal, tax and accounting obligations (legal obligation). We do not sell personal information and do not use it for third-party advertising.

4. Sharing

With the other party to a conversation or order (for example, a buyer's display name and messages are shared with the dealer). Dealer contact details are not shown publicly.

With service providers who process data on our behalf: Supabase (database, authentication, file storage), Vercel (hosting), DeepL (machine translation of messages, when used), Resend (email delivery), LY Corporation (LINE notifications, only if you link LINE in your settings), Upstash (rate-limit counters keyed by account ID, kept for at most one hour) and Sentry (error diagnostics, without passwords or message contents). With authorities when required by law.

LINE (only if you link it): LY Corporation (Japan) delivers notifications to your LINE account; we store your LINE user id until you unlink or block the account.

5. International transfers

Our service providers may process data in the United States, the European Union and other countries. Where personal data leaves the EEA or UK, we rely on adequacy decisions or standard contractual clauses. For transfers from Japan we provide the information required by APPI Article 28 on request, including the destination country and its data-protection system.

6. Retention

We keep account data while your account is open. Order and transaction records are kept for as long as tax and commercial law requires (in Japan, generally 7 years). Moderation records are kept for up to 3 years. Other data is deleted or anonymised within 90 days of account closure.

7. Security

Data is encrypted in transit, access is restricted by row-level security, privileged operations run only on the server, and staff access is logged. No system is perfectly secure; we will notify you and the authorities of breaches as required by law.

8. Your rights

You may request access to, correction of, or deletion of your personal information, and ask us to stop using or providing it to third parties (APPI). Under the GDPR/UK GDPR you also have rights to restriction, portability and objection.

Contact privacy@motoravi.com. You may also complain to Japan's Personal Information Protection Commission, your EU supervisory authority or the UK Information Commissioner's Office.

9. Children

MOTORAVI is not intended for anyone under 18.

10. Changes

We will post changes on this page and notify account holders of material changes.